FAQ's

 

How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Our Shipping rates are listed below, all before tax.

$0 – $49           Shipping Fee $9.99

$50 – $99         Shipping Fee $14.99

$100 – $499     Shipping Fee $19.99

$500 – $999     Shipping Fee $29.99

$1000 – 1, 499  Shipping Fee $39.99

$1500 +            Free

What is your return policy?
*Due to the nature of our business we do not accept returns or cancellation of special make orders. Contact Customer Service for additional information.

*Garments may be returned for size exchange, a handling fee may be charged. We do not accept returns for credit or refunds. Exchanges will be treated as new orders with normal production lead time. All payments are due at time of order. All tights and fishnets are non-returnable.
* A return authorization label must be requested from customer service for all returns within 3 weeks of receipt of shipment. Return authorization number must be clearly placed on the outside of your returned parcel otherwise shipment will be rejected. The number will insure a timeline process of your exchange. Include all accessories and packing miterial that are sold with the garment. Do not include optional accessories or purchased accessories that are not part of the item. Do not include additional items that were not authorized for return.

I forgot my password.
Click the “My Account” link at the bottom of page. Follow instructions on page
Has My Order Shipped?
Log in to your account at “My Account” link at the bottom of the page, find your order under “My Orders” on left hand side.to check your orders status
When will my order ship?
If the item is not on back ordered, it will take 48-72 hours to ship pending on the season. Backorders dates are provided on order page.
My order never arrived.
Click the “My Account” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance at 1-844-452-9527 or laylas@laylasdancecostumes.com
 
How do I change quantities or cancel an item in my order?
If you need to make any modifications to your order, we recommend reaching out to customer service immediately at laylas@laylasdance.com
Orders that have already been sent to our warehouse for packing and shipping cannot be canceled, added to, or modified.
How do your size fit and how do sizes compare between US, EU and UK systems?
Our shoes are expert fit tested for size and comfort and fit true to street size.  
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product at 1-844-956-5128 or laylas@laylasdancecostumes.com
How do I edit my account information?
Click the “My Account” link at the bottom of our sight to edit your account information.
Do you offer volume discount?
Wholesale account, please contact your sales rep or call Customer Service for details – 1-844-452-9527 or at laylas@laylasdancecostumes.com
Do I have to pay sales tax?
State sales tax is calculated on merchandise, shipping and handling fees for the shipment address.
Sales tax exempt institutions and business must submit a Tax Exemption Certificate for the ship to address with your order.
I have a question on my charges or need to print a copy of my invoice.
Click the “My Account” link at the bottom of our sight to review your orders. You may compare your order history on our website, with your financial records
If you have further questions or concerns, please contact customer service for further assistance at 1-844-452-9527 or laylas@laylasdancecostumes.com
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
 
When will my credit card be charged and payment options?
Credit cards are charged at time of receiving of order unless on backorder. Wholesale orders are billed in full at time of receive of order including back orders.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
My product is missing parts.
Click the“My Account” link at the bottom of our sight to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance at 1-844-452-5927 or at laylas@laylasdancecostumes.com
 
Do you accept Purchase Orders?
We welcome P.O.s only from private schools, public schools, Y’s and recreational departments. We accept P.O.s with complete details, including ship to, bill to, contact information, email address, style numbers, shipping charges, prices and ship date. P.O.s do not qualify for discounts or free shipping. P.O.s qualify for 30 day dating after shipping
How do I create an account?
1) Click Create Account at the top of the website
2) Enter your email address and other required information.
3) Upon submission, your account will need to be pre-approved before activation. Once approved you will gain access to pricing and ordering as a member.

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Do you ship Canada?
For all Canadian account please visit www.laylasdancecostumes.ca
Or call at 1-800-956-5128
Or email at laylas@laylasdancecostumes.ca
Do you ship to my country?
Please contact our customer service office at 1-844-452-9527 or email us at laylas@laylascollection.com for details.
Low Price Guarantee
It is LAYLAS vision to provide the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money! Contact and we will show you how to improve your margins.
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
How do I use a coupon?
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
How do I contact you?
Please click here for our company contact information.
 
 
 
 
 
 
 
 
 
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