What is your return policy?
*Garments may be returned for size exchange, a handling fee may be charged. We do not accept returns for credit or refunds. Exchanges will be treated as new orders with normal production lead time. All payments are due at time of order. All tights and fishnets are non-returnable.
* A return authorization label must be requested from customer service for all returns within 3 weeks of receipt of shipment. Return authorization number must be clearly placed on the outside of your returned parcel otherwise shipment will be rejected. The number will insure a timeline process of your exchange. Include all accessories and packing miterial that are sold with the garment. Do not include optional accessories or purchased accessories that are not part of the item. Do not include additional items that were not authorized for return.
I forgot my password.
Has My Order Shipped?
When will my order ship?
My order never arrived.
How do I change quantities or cancel an item in my order?
Orders that have already been sent to our warehouse for packing and shipping cannot be canceled, added to, or modified.
How do your size fit and how do sizes compare between US, EU and UK systems?
I received the wrong product.
How much is my shipping?
$0 – $49 Shipping Fee $9.99
$50 – $99 Shipping Fee $14.99
$100 – $499 Shipping Fee $19.99
$500 – $999 Shipping Fee $29.99
$1000 – 1, 499 Shipping Fee $39.99
$1500 + Free
How do I edit my account information?
Do you offer volume discount?
Do I have to pay sales tax?
Sales tax exempt institutions and business must submit a Tax Exemption Certificate for the ship to address with your order.
I have a question on my charges or need to print a copy of my invoice.
If you have further questions or concerns, please contact customer service for further assistance at 1-844-452-9527 or firstname.lastname@example.org
When will my credit appear on my account?
When will my credit card be charged and payment options?
What are my payment choices?
My product is missing parts.
Do you accept Purchase Orders?
How do I create an account?
2) Enter your email address.
3) Upon submission, your account will need to be pre-approved before activation. Once approved you will gain access to pricing and ordering as a member.
Do you ship Canada?
Or call at 1-800-956-5128
Or email at email@example.com