FAQ's
How much is my shipping?Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Our Shipping rates are listed below, all before tax.Order Total Shipping Fee
$0-$69.99 $19.95 $70-124.99 $27.95 $125-499.99 $32.95 $500-749.99 $39.95 $750-999.99 $45.95 $1000-1,999.99 $52.95 $2000-2,999.99 $59.95 $3000 FREE |
What is your return policy?• Cancellations are accepted within 1 week of posted orders. • Size addition and size change can be made anytime based on inventory availability. Style may not be canceled and total number of units may not be reduced per style. • Due to the nature of our business we do not accept returns or cancelation of orders. We urge you to contact our customer service office for additional options. • We do not charge handling fees for size exchange. Returned costumes, accessories, garment bag, labels must be in new condition. Exchanges will be treated as new orders with normal production time. All payments are due at time of order with credit card, check or money order. • $5.00 handling fee will be charged for any returned product NOT in new condition including damaged label. • A return authorization label must be requested from customer service for all returns within 3 weeks of receipt of shipment. Return authorization number must be clearly placed on the outside of your returned parcel otherwise we will reject the shipment. The number will ensure a timeline process of your exchange. Include all accessories and packing material that are delivered with the garment. Do not include optional accessories or purchased accessories that are not part of the item. Do not include additional items that were not authorized for return. • For additional items, contact your sales representative or customer service for dates and inventory availability. |
I forgot my password.Click the “My Account” link at the bottom of page. Follow instructions on page
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Has My Order Shipped?Log in to your account at “My Account” link at the bottom of the page, find your order under “My Orders” on left hand side.to check your orders status
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When will my order ship?If the item is not on back ordered, it will take 48-72 hours to ship pending on the season. Backorders dates are provided on order page.
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My order never arrived.Click the “My Account” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance at 1-800-956-5128 or at laylas@laylasdancecostumes.ca
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How do I change quantities or cancel an item in my order?If you need to make any modifications to your order, we recommend reaching out to customer service immediately at laylas@laylasdance.com
Orders that have already been sent to our warehouse for packing and shipping cannot be canceled, added to, or modified. |
How do your size fit and how do sizes compare between US, EU and UK systems?Our shoes are expert fit tested for size and comfort and fit true to street size.
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I received the wrong product.If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product at 1-800-956-5128 or laylas@laylasdancecostumes.ca
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How do I edit my account information?Click the “My Account” link at the bottom of our sight to edit your account information.
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Do you offer volume discount?Wholesale account, please contact your sales rep or call Customer Service for details –1-800-956-5128 or at laylas@laylasdancecostumes.ca
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Do I have to pay sales tax?State sales tax is calculated on merchandise, shipping and handling fees for the shipment address.
Sales tax exempt institutions and business must submit a Tax Exemption Certificate for the ship to address with your order. |
I have a question on my charges or need to print a copy of my invoice.Click the “My Account” link at the bottom of our sight to review your orders. You may compare your order history on our website, with your financial records
If you have further questions or concerns, please contact customer service for further assistance at1-800-956-5128 or laylas@laylasdancecostumes.ca |
When will my credit appear on my account?Credits usually take 7-10 business days from the time we receive your item(s).
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When will my credit card be charged and payment options?Credit cards are charged at time of receiving of order unless on backorder. Wholesale orders are billed in full at time of receive of order including back orders.
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What are my payment choices?During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
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My product is missing parts.Click the“My Account” link at the bottom of our sight to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance at1-800-956-5128 or at laylas@laylasdancecostumes.ca
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Do you accept Purchase Orders?We welcome P.O.s only from private schools, public schools, Y’s and recreational departments. We accept P.O.s with complete details, including ship to, bill to, contact information, email address, style numbers, shipping charges, prices and ship date. P.O.s do not qualify for discounts or free shipping. P.O.s qualify for 30 day dating after shipping
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How do I create an account?1) Click Create Account at the top of the website
2) Enter your email address and other required information. 3) Upon submission, your account will need to be pre-approved before activation. Once approved you will gain access to pricing and ordering as a member. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
Do you ship Canada?For all Canadian account please visit www.laylasdancecostumes.ca
Or call at 1-800-956-5128 Or email at laylas@laylasdancecostumes.ca |
Do you ship to my country?Please contact our customer service office at1-800-956-5128 or email us at laylas@laylascollection.ca for details.
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Low Price GuaranteeIt is LAYLAS vision to provide the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money! Contact and we will show you how to improve your margins.
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Privacy PolicyWe value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
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SecurityThis website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
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How do I use a coupon?After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
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How do I contact you?Please click here for our company contact information.
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