Exchange Policy

Size Exchanges

  • Size exchange can be processed through our system or customer service within current season, based on inventory availability.
  • No handling fee for size exchanges. Items must be in new condition with all packaging. A small fee will apply if the garment bag or hanger is missing, or if items are not returned in new condition as determined by ourteam.
  • Exchanges are processed as new orders with standard production time.
  • Refunds or credits are issued after returned items are received and inspected.
  • If your item arrives damaged or incorrect, please contact Customer Service within 2 weeks of delivery so we can assist you with a replacement or resolution.

Order Changes

  • Orders may be changed or canceled within 1 week of placement or before first shipment, whichever comes first.
  • For full style returns, contact customer service for authorization within 3 weeks of receiving the shipment.
  • All clearance merchandise is final sale and is not eligible for return, refund, or store credit. Size exchanges may be considered with prior authorization and are subject to inventory availability.

Return Instructions

  • Request a return authorization within 3 weeks of receiving your order.
  • The return number must be clearly marked on the package, or it will be refused.
  • Include all original packaging and accessories that came with the garment. Do not include optional or unrelated items unless approved.

Shipping Errors, Multiple and Partial Shipments

  • Customers are urged to confirm all shipments for shipping errors and damaged goods. Any errors or damaged goods must be reported within 2 weeks of
    receiving your shipment. Keep all original packaging and contact us immediately.
  • Unless customers specifically request complete
    shipment, orders may be shipped in multiple and partial shipments before the ship date.

Questions? Email laylas@laylasdance.com or call 1-844-452-9527.